Everyone knows Twitter is doubling its character limit in an effort to capture even more users in the business space, but Facebook is apparently not to be outdone. It is enabling businesses to use its new plugin to host direct chats (and more) with customers. I’m betting it will have a lot of takers.
“The social network announced today the launch of a new customer chat plugin … which will allow customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices.”
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